08 Oct Ecommerce Consulting Services
Ecommerce Consulting Services | High-ROI Business Changes
HLT Global is an ecommerce consulting company with expertise in platform-based and modular ecommerce solutions. Offering ecommerce consulting services, we help businesses solve technology and business challenges with maximum efficiency. We cover strategy consulting and end-to-end solution implementation projects.
International presence
in the US, Europe and the Middle East
8-10 years
average experience of our consultants
Certified
ecommerce consultants and developers in the team
Make Value-Driven Business Decisions with HLT Global
We will help you unlock new opportunities to build a solid customer experience strategy and harness digital technologies for efficient business operations.
Our Software Development Consulting Offer Includes
Ecommerce Solutions We Build
Modular microservices-based ecommerce solutions
We recommend the microservices-based architecture for companies with a unique business concept and ambitious growth plans. We create microservices-based solutions both for ecommerce newcomers and established businesses migrating from platform-based solutions.
Progressive Web Apps (PWA)
We advise on a PWA solution if a company has prevailing mobile traffic and wants to increase mobile conversions. A PWA creates excellent mobile experience with such features as offline mode support, instant loading, and an icon to access your website from a mobile home screen.
4 Consulting Directions We Take
Market entry consulting
For startups and companies launching a new online sales channel, we provide a consulting service package for a risk-free launch.
- Measuring the target market attractiveness: market size, growth potential, competitiveness
- Identifying barriers to entry: industry regulations, entry cost
- Producing a feasibility study: investment calculation, expected ROI
- Polishing a market entry strategy
Technology consulting
We provide ecommerce software consulting services to help you navigate a vast technology landscape and choose an optimal solution by:
- Pinpointing your high-level business needs
- Aligning business needs with technology requirements
- Assessing your scaling and growth perspectives
- Shortlisting optimal software vendors from cost-benefit perspective
- Scoping an ecommerce solution
- Calculating the implementation cost and time
Operational consulting
With operational consulting, we focus to improve and maximize the efficiency of a target business workflow. The area of our competencies embraces:
- Supply chain management
- Procurement and production planning
- Order management and distribution
- Marketing automation
- Customer experience personalization
- Data management and analytics
Business consulting
We focus on business KPIs and review your strategy and technology aspects to drive traffic, conversions and revenue up. Our attention centers on:
- Customer experience strategy
- Digital user experience
- Website design
- Data management maturity
- Mobile presence
Being in the process of an online marketplace launch, we looked for a consulting partner to help us shape a final product vision with strong competitive advantages.
Having accomplished all the market research activities, the consultant provided a report featuring our core competitors: their products’ efficiencies and drawbacks, and monetization models. The consultant also did a great job creating a dynamic UX prototype of our marketplace and planning integrations important for fast and effective business workflows.
Customer-Centric Ecommerce Strategy
Our ecommerce consulting services go beyond a narrower concept of digital user experience on your website and help you manage effectively the entire experience customers have with your company – from awareness to loyalty. It helps a lot that we aim our marketing consulting effort at the integration of proper tools for well-organized multi-channel marketing.
Customer acquisition
- You adopt contextual commerce to sell to your customers whenever and wherever they find convenient.
- Organic traffic comes both from commercial and informational search queries and altogether grows.
- Your audience converts at each touchpoint.
- You win Millennials and Generation Z with social commerce.
- You encourage impulse buys.
- You achieve a high ROI on sales and marketing channels.
Digital customer journey
- With appealing UI design, you build instant customer trust and strong brand identity.
- Frictions during digital journeys are eliminated due to the reduced impulse abandonment rate.
- Checkout conversions are increased.
- Your customers have all the opportunities to purchase on the go.
- A good share of your revenue comes from effective upsells and cross-sells.
- Engagement marketing brings your customer relationships beyond a purchase transaction.
- Your multi-channel customer support service allows for quick case resolution 24/7.
Customer order fulfillment
- Automation of supply, distribution, inventory and order management workflows saves you operating costs in the long run.
- Your customers experience no delays in order delivery.
- With real-time inventory visibility, you timely detect stale stock and prevent understock.
- From your analytics tools, you get precise demand forecasts.
- Full visibility into the cross-channel purchasing history of your customers gives rise to personalized marketing campaigns.
Customer retention
- You track customer behavior, elicit behavioral patterns and tailor your communication strategy to different customer segments.
- Your after-sale customer engagement is effective.
- Personalized product recommendations in emails increase CTR and website conversions.
- You put historical data to good use to assess potential outcomes of marketing campaigns.
- Your ROI on email campaigns is high with digital marketing automation.
- You capture and respond to customer feedback coming from a variety of channels (product reviews on a website, emails, social media, phone) in real time.
About HLT Global
- 20+ ecommerce experts.
- Experience with diverse product profiles and business models: B2B and B2C segments, marketplaces, consumer and industrial product lines.
- A total of 18 years in the ecommerce domain.
- A full range of ecommerce expertise: from consulting assistance to ecommerce implementation and ongoing support.
Featured Success Story
Here is how we increased conversions by 6 times for a telecom services provider.
More Ecommerce Projects
Magento Migration and Development for a Seller of Printed and E-Books
HLT Global’s team migrated two Magento 1 websites with about 90% of custom code to Magento 2 and merged them into a single multistore.
Magento Implementation with Enhanced Product and Content Management for a Fashion Retailer
HLT Global has implemented a large-scale project of cross-business integration. Its ecommerce component resulted in the creation of an online store and its integration with Pimcore (a CMS) and Akeneo (a PIM) to meet the Customer’s functional requirements.
Ecommerce Solution Implementation for United Company
A modern and convenient e-commerce website for a chain of gas stations and cafés, gardening centers, retail and wholesale shops. Ultimate client experience is the cornerstone of the Company’s philosophy and the solution helps keep pace with increasingly mobile shoppers.
Magento Audit and Upgrade for an Industrial Hardware Manufacturer
HLT Global promptly ramped up a team of Magento developers to fix an operation-critical cache bug and perform the Magento upgrade for a heavily customized ecommerce solution.
Magento Support, Upgrade and Troubleshooting for an Enterprise Safety Provider
During the lasting cooperation, ScienceSoft has assisted the Customer in upgrading their Magento website up to a newer version, fixing urgent store issues, and extension installation.
Back Up Your Decision-Making with Our Expertise
At HTL Global, we know how to drive business value by using the technology power properly.